During this particular semester of my CMD studies, I focused on Service Design. In this area of interaction design it’s important to create a “touchpoint” (point of interaction with the service) that works together with all other services the business provides. This project was focused around the Dutch public transport provider NS, who asked us to come up with a helpful digital touchpoint to assist during the first 10-15 minutes of a malfunction.
Working out possible design solutions for the concept we decided on.
To make our results conveyable to stakeholders of our project, I worked on making “stepping stones”; easily understandable documents presenting our data clearly.
At the end of our project, I wrote out advice for further research based on findings during our process which, due to time restraints, we ourselves had no chance of pursuing further.
To present our design to the client, I produced this animation.